Disclosure based on the Specified Commercial Transactions Act
Company Name
LE'MONG
Business Manager
Park Na-hyun
Location of business
Address: 5F Kasumigaseki Building, 3-2-5 Kasumigaseki, Chiyoda-ku, Tokyo 100-6005
Business Contact
Contact: info@le-mong.com
Phone number: 050-1809-3911
WEBSITE： https://le-mong.com
business hours
Weekdays (AM 10:00 ~ PM 17:00 / LUNCH PM 12:00 ~ 13:00)
* Excluding Saturdays, Sundays and public holidays
Sales price
The sales price will be the displayed amount (tax included).
Required amount other than the product price
Shipping fee + handling fee
*Shipping costs vary depending on the product.
* For domestic shipping, shipping is free for purchases of 10,000 yen (tax included) or more.
*If you refuse to accept the delivery or the parcel is returned due to your own reasons (including cases where you are unable to receive the product due to it being forwarded or you being absent for an extended period of time), we will charge you the round-trip shipping fee and the cash-on-delivery fee (the shipping company will store the parcel for 5 days).
* If the delivery address is outside of Japan, additional costs such as shipping fees and customs duties may be incurred in addition to the product price. Please note that additional costs such as shipping fees and customs duties will be borne by the customer. Cash on delivery, bank transfer and convenience store payment are not available for delivery addresses outside of Japan.
Payment method and timing
Payment methods available are credit card ( VISA, MASTER CARD, JCB, AMEX, Diners Club ), Amazon Pay, Apple Pay, Google Pay and PayPal.
* Please note that we cannot change the payment method after your order has been confirmed.
*Please note that if the credit result is negative, your order will be automatically canceled.
Delivery time of the product
Your order will be shipped within 1-2 business days.
(Excluding Golden Week, Obon holidays, New Year's holidays, and when products are out of stock)
As sales quantities are limited, we may not be able to meet your requests.
Please note that for "pre-order items" and "made-to-order items," shipping times vary by product, so please refer to the expected shipping times listed on each product page.
If you purchase multiple items at the same time, they will be shipped together with the latest shipped item.
Please note that delivery may be delayed due to unavoidable circumstances such as natural disasters or bad weather.
Special terms regarding returns and exchanges
When you receive the product, please check immediately to make sure that the item you received is not different from what you ordered.
We take every precaution when shipping products, but in the unlikely event that we receive a wrong product or a defective product, we will accept returns or exchanges.
In this case, please contact us within 3 days after receiving the product.
Please return the product within 7 days of receiving it.
Please note that we cannot accept returns or exchanges after 7 days have passed.
We will cover the shipping costs incurred for returns and exchanges that fall under the above items.
Please note that we cannot accept returns or exchanges in the following cases, so please be sure to check and contact us.
If the customer has used the product once or has damaged or lost the product tag.
- Items with damaged exteriors or sticker marks when opened
● Due to size differences due to customer preferences or insufficient confirmation of product specifications
● Returns due to reasons of customer convenience, such as the product being different from what you expected or you changing your mind. ●Contact us after 7 days or more have passed since delivery.
If you wish to return or exchange an item, please contact us at info@le-mong.com .
If we do not hear from you, we may not be able to respond satisfactorily.
(Please note that we may not be able to meet your request depending on the condition of the product.)
Handling of your personal information
Please check our website's " Privacy Policy ".